How to make a complaint

If you wish to challenge the validity of a Parking Charge Notice issued then you must use the appeals procedure detailed below. Other issues can be dealt with under our complaints procedure.

If you wish to complain, you MUST complain to us directly in the first instance by writing to us at the address opposite. You will receive notification that your complaint has been received and our full response (including any action taken where appropriate) will be issued within 28 days. If you are not satisfied with our response then you may refer your complaint to the BPA. Further details can be found at www.britishparking.co.uk